Frequently Asked Questions

IS IT REALLY LIVE?


Yes! These are real life LIVE BROADCASTS. We will be performing the show from Bristol Old Vic on 3rd, 4th and 5th December, so when you tune in to watch, you’ll be watching the live show – mistakes and all!




DO I HAVE TO START WATCHING AT 7.30PM / 2PM?


Yes! The show is really being performed and broadcast live, so you have to start watching at the start time, or you will miss the beginning!

We also recommend you tune in half an hour early to make sure the technology is working for you. If you have any problems setting it up, you will then have time to contact our team at boxoffice@wisechildren.co.uk for help.




CAN I STOP AND START DURING THE BROADCAST?


No. The show is really being performed and broadcast live, so if you stop watching at any point, you will miss bits of the show. Unlike watching the iPlayer, for example, you can’t stop and start our broadcasts.




HOW DO I BOOK A TICKET?


Tickets are available on this site if you click on BOOK TICKETS.

Select the time and date of the show you’d like to watch, then choose the price you’d like to pay for your ticket (and select ‘1’ ticket from the dropdown menu) and then click PLACE YOUR ORDER.

Follow the payment process after that, and you will receive a confirmation email and text message with details on how to watch the show. Remember: the shows are really live, so if you’re booking in advance all you’ll see for now is a clock counting down to the start of the show.




HOW MUCH ARE TICKETS?


Early bird tickets are on sale now for £15 (+ £1 booking). From Monday 30 November, tickets go up to £20 (+ £1 booking).

You only need 1 ticket per screen, but please note, tickets cannot be shared: you can only use them on one ‘device’ (for example a TV or computer).




WHAT IS A MULTIPLE VIEWER TICKET?


You only need 1 ticket per screen, so your whole household could watch the show together with just 1 ticket.

If you love theatre and are feeling extra supportive, you could also consider buying a Multiple Viewer Ticket, which is twice the price of a single ticket.

Please note: like the single ticket, a Multiple Viewer Tickets can cannot be shared and can only be used on one ‘device’ (for example a TV or computer).




IS THE BROADCAST HIGH QUALITY?


Yes! This is not a scratchy archive recording, or a low-fi zoom broadcast. We shoot live using state of the art 4K cameras and our sound is stereo - we are as HD as you can get!




CAN I WATCH FROM ANYWHERE IN THE WORLD?


Yes. The show is available wherever you are – but please note that the times are listed in UK local time, so, if you’re not in the UK, make sure you’re clear on the time difference so you don’t miss anything.




CAN I SHARE THE LINK WITH OTHER PEOPLE?


No. When you buy a ticket you will get a link to watch the show which can be used on one device (phone, computer or TV) only. If you share it with someone else and they start watching before you, you won’t be able to watch!




WILL THE BROADCAST BE CAPTIONED OR AUDIO DESCRIBED?


Our technology doesn’t (yet) allow us to caption or audio-describe the live broadcasts, but we will be making captioned and audio-described recordings available. You can buy a ticket for these now and they will be available for one week from 7.30pm on Friday 11 December.




HOW DO I WATCH THE SHOW?


Once you’ve booked a ticket, you’ll get a confirmation email with a link and a code. You can either click on the link to go straight to the show, or, if you’ve booked in advance, keep hold of the code and enter it here at www.ticketco.tv when the show's about to start.

You can watch the show on your computer, phone, laptop or TV, and we’ve created a guide on this website which has more information on how to watch on different devices.

We recommend you tune in half an hour early to make sure the technology is working for you. If you have any problems setting it up, you will then have time to contact our team at boxoffice@wisechildren.co.uk for help.




CAN I WATCH IT ON MY TV?


Yes! You can watch the show on your computer, phone, laptop or TV, and we’ve created on this website a page full of information on how to watch on different devices.

We recommend you tune in half an hour early, to make sure the technology is working for you. If you have any problems setting it up, you will then have time to contact our team at boxoffice@wisechildren.co.uk for help.




CAN I BUY MULTIPLE TICKETS FOR A SCHOOL GROUP?


You can! Tickets for goups are £8 each. Please email us at boxoffice@wisechildren.co.uk

for more details on how to book.




WHAT’S THE AGE GUIDANCE?


The show is suitable for ages 12+




CAN I BUY A TICKET FOR SOMEONE ELSE?


Yes! We have a ‘Gift Card’ option on the main booking page where you can buy a ticket and enter the details of the person you want to give it to. They will then receive a unique viewing code and all the information needed to watch the show on their own device.